okpk FAQ — VIP, Account and Deposit Questions
Questions that come up while using okpk — from cashback and KYC verification to account management and deposits — are all answered together on this page.
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Whether you are new to okpk or a regular player — some questions always come up. This page provides detailed answers to all common questions, organised into five key sections. From the okpk VIP programme and cashback to deposit methods — read the questions below to get a clear picture of everything. 21+
VIP and Cashback
okpk's weekly cashback is calculated on total losses minus total winnings for the week — that is, net loss. For example: if you are a Gold member and your net loss for the week is ৳20,000 — then you receive ৳20,000 × 1.1% = ৳220 cashback. The cashback amount depends on your VIP level and is added automatically every week.
okpk has four VIP levels: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8%; Gold — up to 1.1%; Platinum — up to 1.5%. The cashback rate differs at each level, and moving to a higher level brings more benefits.
okpk VIP levels progress based on regular play. The more actively you play and the more consistently you deposit, the faster you can move up. From Bronze through to Platinum, the cashback rate and benefits increase at each level. Visit the okpk VIP page for more details.
The Platinum level offers okpk's highest weekly cashback — up to 1.5%. Members at this level can receive priority customer support and access to special promotional offers. Continuing to play regularly makes it possible to enjoy the benefits of this level.
At okpk, weekly cashback is automatically credited to your account after the week ends. No separate request is needed — the system calculates the net loss and adds the applicable cashback on its own. If you notice any issue, contact the 24/7 live chat.
Identity Verification (KYC)
okpk generally requests identity verification when you make your first withdrawal, for large transactions, or if suspicious activity is detected on the account. This is a standard security process that keeps your account safe. Completing verification promptly speeds up the withdrawal process.
Identity verification (KYC) is needed for two main reasons: first, to secure your account — so no one else can withdraw money in your name. Second, to prevent money laundering or fraud. okpk stores each user's information confidentially and does not share it with third parties.
At okpk, the National ID card (NID) is the most accepted document for identity verification. A passport or driving licence may also be used. The document photo must be clear and complete — blurry or cut-off images are not accepted. The support team will let you know specifically which document is needed.
If your KYC verification is rejected, the okpk support team will generally inform you of the reason. In most cases, rejection happens due to poor image quality, unclear information, or an expired document. Resubmitting correct and clear documents usually resolves the issue. If needed, get direct help via 24/7 live chat.
Yes, this is very important. The name used to register your okpk account must exactly match the name on your bKash, Nagad, Rocket or Upay account. If the names do not match, there may be delays or problems with the withdrawal process. Make sure you enter your name correctly before registering.
Account Questions
On the okpk Login page, click the "Forgot password?" option. Enter your registered mobile number or email and an OTP or reset link will be sent to you. Use it to set a new password. Always keep your password strong and do not share it with anyone.
To change personal details after registration, you need to contact the okpk customer support team directly. For name changes in particular — since the name must match your mobile wallet — changes can be made after verification. Avoid changing your details repeatedly without reason.
To register at okpk, you need an active mobile number, a valid email address, and your correct name. Once registration is complete, you can receive a 100% bonus on your first deposit, up to ৳8,000. Please note that participation at okpk is only for individuals aged 21 or above. Learn more about okpk bonus offers.
No. Under okpk's policy, only one account per person is allowed. Opening multiple accounts in the same person's name is treated as fraud and may result in all accounts being closed and balances forfeited. See the full terms and conditions page for details.
Yes, when logging into okpk for the first time from a new device, OTP verification may be requested for security. Confirming your identity with the OTP sent to your registered mobile number will give you access to your account. This is an important step to protect your account from unauthorised access.
Customer Support
The okpk customer support team is able to assist in both Bengali and English. Players from Bangladesh can easily report their issues in Bengali. There is no risk of difficulty getting support due to language.
Before contacting okpk support, keep your username or registered mobile number, a description of the issue, and the transaction date and amount (if applicable) ready. Having screenshots helps resolve issues faster. Providing specific information allows the support team to identify the problem more quickly.
okpk offers two support channels: 24/7 Live Chat — connect directly from any page on the site; and Email Support — write in detail about complex issues. Use either of these two channels for any problem.
Yes. okpk customer support is active 7 days a week, 24 hours a day. You can reach out on public holidays, during festivals, or at any time. Live chat is the fastest way to get a response — a connection is usually made within a few minutes.
Money Deposit
The minimum deposit at okpk is ৳200 — this applies to all payment methods. Whether you use bKash, Nagad, Rocket, or Upay, you can start playing with a minimum deposit of ৳200. You can start from this amount to play slots or take part in cricket betting.
okpk currently supports four mobile payment methods: bKash, Nagad, Rocket, and Upay. These are the most popular mobile wallets in Bangladesh. Deposits can be made from as little as ৳200 with any of these methods.
okpk makes no claims about fees on deposits. However, keep in mind that your mobile wallet provider (such as bKash or Nagad) may apply their own transaction charges. Contact your wallet app or service provider regarding those charges.
To deposit using Nagad, log into your okpk account, go to the deposit section and select Nagad. Send money from the Nagad app to the number provided, then enter the transaction ID in the appropriate field. You can deposit from a minimum of ৳200. If you have any issues, contact live chat.
After a successful deposit at okpk, the money is generally added to your gaming balance within a few minutes. If the balance has not updated after some time, contact live chat with the correct transaction details — the team will verify and resolve the issue quickly.
Have more questions? Contact us directly
If you did not find your answer on this page, the okpk support team is always here to help. Ask in Bengali or English — either language, any time.
Live Chat
Click the live chat button from any page on the site to talk to us directly — 24 hours a day, 7 days a week.
Email Support
For detailed issues, write to us by email: [email protected] — the team will reply as quickly as possible.
Language
Support is available in two languages — Bengali and English.
Schedule
24/7 — uninterrupted service, even on public holidays and festival days.